Terms of service

These terms are a contract between Comply Ark Pvt. Ltd. (“Comply Ark”, “we”), a company registered in India with its registered office at 2, Vrindavan Apartments, Vellakinavu Rd / Indiraji Rd, Kannankulangara, Thrippunithura, Ernakulam, Kerala 682301, and the organisation creating a CookieGate workspace (“you”). Creating a workspace or using the service means you accept them. Sections 2 and 11 to 16 also apply to anyone who uses this website.

You may read and link to this website freely. You may not collect data from it by automated means beyond what our robots.txt permits, probe or overload it, or send us anything through it that is unlawful or abusive. Our privacy policy explains what this website collects and when.

CookieGate provides regulatory infrastructure for cookie and tracker consent: a consent banner and SDK that hold non-essential scripts, frames and pixels until the visitor decides; server-side resolution of the applicable regulation; cookie scanning and classification; hash-chained consent receipts and audit exports; and data protection request workflows. Features vary by plan as described on the pricing page.

CookieGate is a tool, not legal advice. We model regulations carefully and enforce your configuration faithfully, but your compliance posture depends on decisions only you can make: what you deploy, what you disclose, and how you process data outside our platform. Using CookieGate does not by itself guarantee compliance with any law, and no output of the service constitutes legal advice.

Keep credentials confidential; you are responsible for activity in your workspace. Seats and roles are managed by your administrators within your plan’s limits.

Prices are in Indian Rupees and billed through Razorpay. Yearly plans are priced at ten months.

Every paid plan starts with a 15-day trial. The trial starts when a payment method is attached; nothing is charged until the trial ends, and you can cancel before then at no cost.

Subscriptions renew automatically each period until cancelled.

If a renewal payment fails, we retry and remind you over a seven-day grace period before service is paused; nothing is deleted while payment is past due. When a subscription is no longer usable, the SDK on your sites stops serving.

Upgrades take effect immediately, with a prorated charge; downgrades take effect at the end of the current billing period.

Except where the law requires otherwise, fees are non-refundable.

You agree:

• not to use the service to deceive visitors, including by configuring banners that misrepresent what is blocked or consented to;
• not to probe, overload or disrupt the service or other customers’ workspaces;
• not to resell the service without an agreement that permits it; and
• not to use the service for unlawful processing of personal data.

You own your workspace data and the consent records collected on your sites. We process them to provide the service, under your instructions, and delete or return them as the law requires. Our privacy policy describes the processing. A data processing agreement is available on request.

Consent receipts are hash-chained; you acknowledge that removing individual records would break the evidential chain and is therefore restricted by design.

We retain all rights in the service and the SDK. You receive a non-exclusive, non-transferable licence to use them for your websites while subscribed. You retain all rights in your content and configuration.

We operate the service with commercially reasonable care. Contractual uptime commitments apply only to Enterprise plans that include them in writing.

The service and this website are provided “as is” to the maximum extent permitted by law. We do not warrant uninterrupted operation, that every cookie or tracker will be detected, or that use of the service ensures compliance with any regulation.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability under these terms is capped at the fees you paid in the twelve months before the claim. Nothing limits liability that cannot lawfully be limited.

You can cancel at any time from the billing screen. We may suspend or terminate for material breach, non-payment beyond the grace period, or unlawful use. After a subscription ends, you can still sign in to view and export your records.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Ernakulam, Kerala.

We may update these terms. Material changes are announced to account holders with reasonable notice, and continued use after the effective date is acceptance.

Questions about these terms: write to contact@complyark.com, or use the contact page. We respond within one business day.